Refund policy

Last Updated: July 21, 2026

At Lengot, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this policy.

This Return & Refund Policy applies to all purchases made through:

Website:
www.lengot.com

1. Return Period

We accept return requests within 30 calendar days after the delivery date.

The return period begins on the date your order is marked as delivered by the shipping carrier.

Return requests submitted after the 30-day return period are not eligible for a return or refund.

2. Return Eligibility Requirements

To be eligible for a return, all of the following conditions must be met:

• The return request must be submitted within 30 calendar days after delivery.
• The item must be unworn, unused, unwashed, and in its original condition.
• The item must be free from stains, odors, makeup marks, pet hair, damage, or other signs of wear.
• All original tags, labels, and accessories must remain attached.
• Original packaging should be included whenever reasonably possible.

For hygiene and safety reasons, underwear, lingerie, swimwear, bodysuits, and other intimate apparel may only be returned if they are unused, unworn, and in their original hygienic condition. Any hygiene seal or protective packaging must remain intact.

Items that do not meet these eligibility requirements are not eligible for a return or refund.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned after the 30-day return period.
• Items that have been worn, washed, altered, damaged, or otherwise used.
• Items missing original tags, labels, or required accessories.
• Items showing visible signs of wear, contamination, or misuse.
• Products marked as "Final Sale" before purchase.
• Gift cards.
• Digital products or downloadable content.

4. How to Request a Return

To request a return, please contact our Customer Support team before returning any item.

Email:
hello@lengot.com

Please include the following information:

• Order number
• Customer name
• Email address used for the purchase
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send any items back without prior authorization. Returns received without approval may not be accepted or processed.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to one of the following:

• The item arrived damaged.
• The item is defective.
• The wrong item was received.

For approved returns involving damaged, defective, or incorrect items, Lengot will provide appropriate return assistance at no additional cost to the customer.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Approved refunds are typically processed within 3 business days.
• Depending on your bank or payment provider, the refunded amount generally appears within 5–10 business days after processing.

Refunds are calculated based on the actual amount paid after any applicable discounts, promotional offers, coupon codes, store credits, or other price adjustments.

Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrectly shipped item.

If you have not received your refund after the expected processing period, we recommend first contacting your bank or payment provider, as additional processing time may be required. If you still need assistance, please contact our Customer Support team, and we will be happy to help.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days after the delivery date.

Please provide:

• Order number
• A description of the issue
• Clear photos showing the problem

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, refund, or return authorization, depending on the circumstances.

8. Size and Fit

We recommend reviewing the size chart available on each product page before placing your order.

If an item does not fit as expected, you may request a return within the applicable 30-day return period, provided the item meets all return eligibility requirements outlined in this policy.

Return shipping costs for size or fit-related returns are the responsibility of the customer.

9. Lost, Missing, or Delivered Packages

If your package has not arrived within the estimated delivery timeframe, or if the tracking information shows your order as delivered but you have not received it, please contact us as soon as possible, and no later than 7 calendar days after the delivery confirmation date.

Please provide:

• Order number
• Shipping address confirmation
• Any relevant delivery information

We will work with the shipping carrier to review the shipment status and available tracking information and assist you in resolving the issue whenever possible.

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate before submitting an order.

10. Partial Returns, Order Changes, and Order Cancellation

Customers may return individual items from an order, provided each returned item meets the eligibility requirements stated in this policy. Refunds will only be issued for approved returned items.

If you need to update your shipping address, size, color, or other order information, please contact us as soon as possible after placing your order.

Order changes and cancellation requests can only be processed before the order enters fulfillment or shipping. Once an order has entered the fulfillment process or has been shipped, changes or cancellations can no longer be accepted.

If your order has already been delivered, you may request a return in accordance with this Return & Refund Policy.

11. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, please return the original item in accordance with this policy and place a new order separately.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund request, please contact us using the information below.

Lengot

Website:
www.lengot.com

Email:
hello@lengot.com

Phone:
+1 715-459-9708

Business Address:
Lengot
1340 N Brickyard Rd
Columbia, SC 29223
United States

Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM ET

We strive to respond to all customer inquiries within 24–48 business hours.