Privacy policy

Last Updated: July 21, 2026

Thank you for shopping with Lengot.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.lengot.com. It also outlines our order processing times, shipping methods, estimated delivery times, tracking information, shipping origin, and other important shipping details.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business Days: Monday – Saturday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET

Orders placed after the daily cut-off time will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If your order experiences a significant delay, we will notify you using the email address provided at checkout.

2. Shipping Destination and Shipping Origin

We currently ship orders within the United States.

Orders are shipped from fulfillment locations within the United States.

We work with fulfillment and shipping partners to process and deliver orders from U.S.-based fulfillment locations.

Shipping availability may vary depending on your delivery address, product availability, and the shipping options available at checkout.

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and shipping transit time.

Estimated Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

  • Processing Time: 1–3 business days
  • Shipping Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery may be affected by carrier operations, weather conditions, public holidays, high shipping volumes, incorrect shipping information, or other circumstances beyond our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States, unless otherwise stated during checkout.

If shipping charges apply, the applicable shipping cost will be clearly displayed during checkout before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email that includes tracking information, when available.

Please allow 24–72 hours for tracking information to become available after your package has been handed over to the shipping carrier.

If tracking information does not update immediately, this generally means the carrier has not yet completed its initial tracking scan. We recommend allowing additional time before requesting assistance.

If you have not received your shipping confirmation email or need help locating your tracking information, please contact our Customer Support team for assistance.

6. Shipping Carriers and Delivery Information

Orders may be shipped through trusted shipping carriers, logistics providers, suppliers, or fulfillment partners based on product availability, destination, and operational requirements.

We work with reliable fulfillment and delivery partners to help ensure your order is processed and delivered as efficiently as possible.

Customers are responsible for providing accurate shipping information at checkout, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If an incorrect or incomplete shipping address is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will make every reasonable effort to update your information, we cannot guarantee changes once an order has entered processing or has been shipped.

7. Lost, Delayed, or Returned Packages

If your package is delayed, appears to be lost, or is marked as delivered but has not been received, please contact our Customer Support team with your order number and any available tracking information.

Before contacting us, we recommend that you:

  • Verify the shipping address on your order confirmation.
  • Check around your mailbox, porch, front door, or other delivery locations.
  • Ask household members, neighbors, building management, or reception staff if they accepted the package.
  • Contact the shipping carrier for additional delivery information.

If a package is returned to us because of an incorrect shipping address, a failed delivery attempt, refusal of delivery, or because it was unclaimed, we will contact you whenever reasonably possible.

Additional shipping charges may apply if reshipment is required due to circumstances not caused by Lengot.

8. Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days after the delivery date, in accordance with our Return & Refund Policy.

To help us review your request, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the item, packaging, and any visible damage or error.

We will review your request and work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make every reasonable effort to accommodate your request. However, order changes and cancellation requests can only be processed before the order enters fulfillment or shipping.

Once an order has entered the fulfillment process or has been shipped, changes or cancellations may no longer be accepted.

For additional information regarding returns after delivery, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions about this Shipping Policy or need assistance with shipping, delivery, tracking, or your order, please contact us:

Lengot

Website:
www.lengot.com

Email:
hello@lengot.com

Phone:
+1 715-459-9708

Business Address:
1340 N Brickyard Rd
Columbia, SC 29223
United States

Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM ET

We strive to respond to all customer inquiries within 24–48 business hours.